Privacy Policy

Introduction

SoulxDoll (“we”, “us”, or “our”) is committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect when you visit soulxdoll.com, make a purchase, or otherwise contact us — and how we use it.

If you have any questions about this policy, please contact us at the address at the bottom of this page.

Age Requirement

Our products are intended exclusively for adults aged 18 years or older (or the age of majority in your jurisdiction, whichever is higher). By accessing our website and placing an order you confirm that you meet this requirement. We do not knowingly collect personal data from persons under 18.

Information We Collect

Information You Provide to Us

• Account data: name, email address, and hashed password when you create an account.
• Order data: billing name, shipping address, phone number, and the items you purchase.
• Contact messages: name, email address, and the contents of any enquiry you send us.
• Newsletter subscription: email address if you choose to subscribe.

Information Collected Automatically

• Usage data: pages visited, time on site, referral source, browser type, and device type — collected in aggregate to improve the site.
• Cookies: session cookies required for your cart and checkout, and optional analytics cookies (see the Cookie section below).
• IP address: used for fraud prevention and to estimate your country for shipping-rate display; not linked to your identity.

Payment Information

We do not store your card number, CVV, or bank details on our servers. All payment data is transmitted directly to our payment processor. We receive only a transaction confirmation and the last four digits of your card for receipt and chargeback purposes.

How We Use Your Information

• To process, fulfil, and ship your order and send you confirmation and tracking updates.
• To respond to your customer-service enquiries.
• To send marketing emails only if you have opted in; you may unsubscribe at any time via the link in any email.
• To detect and prevent fraud and abuse.
• To improve our website through anonymised, aggregated analytics.
• To comply with applicable legal obligations (e.g. tax records, customs declarations).

Discreet Handling

We understand that privacy matters. All orders are shipped in plain, unmarked packaging with no external branding that identifies the contents. Your billing statement will show a neutral merchant name, not “SoulxDoll.”

Who We Share Your Data With

We never sell, rent, or trade your personal information. We share data only with:

• Logistics partners (carrier and fulfilment warehouse) — name, shipping address, and order reference only, to deliver your order.
• Payment processors — to authorise and complete transactions.
• Email service providers — to send transactional and (where consented) marketing emails.
• Legal or regulatory authorities — if required by law, court order, or to protect the rights and safety of others.

Cookies

• Essential cookies — required for your shopping cart, login session, and checkout. Disabling these will prevent you from completing a purchase.
• Analytics cookies — help us understand site traffic in aggregate (e.g. which pages are most visited). These are optional and subject to your consent choice.
• Marketing cookies — set only if you engage with any third-party sharing or retargeting features we have enabled. We keep these to a minimum.

You can manage or delete cookies at any time in your browser settings. Clearing essential cookies will sign you out and empty your cart.

Data Retention

• Order records: retained for 7 years to satisfy tax and accounting obligations, then securely deleted.
• Account data: retained while your account is active. When you close your account, personal identifiers are removed within 30 days; anonymised purchase totals may be kept for aggregate reporting.
• Newsletter list: retained until you unsubscribe; deleted within 30 days of unsubscription.
• Contact messages: retained for 2 years, then deleted.

Your Privacy Rights

Depending on where you are located, you may have the right to:

• Access a copy of the personal data we hold about you.
• Correct inaccurate or incomplete data.
• Delete your personal data (subject to legal retention obligations).
• Restrict or object to certain types of processing.
• Data portability — receive your data in a structured, machine-readable format.
• Withdraw consent at any time for processing based on consent (such as marketing emails), without affecting any prior processing.

California residents may request details of any personal information we have collected, disclosed, or sold in the preceding 12 months under the CCPA. We do not sell personal information.

To exercise any of these rights, please contact us using the details below. We will respond within 30 days.

Security

We use TLS encryption for all data transmitted to and from our website, store passwords as salted hashes, and restrict access to personal data to authorised personnel only. No internet transmission is completely secure; we cannot guarantee absolute security but take commercially reasonable measures to protect your information.

Third-Party Links

Our site may contain links to third-party websites. This Privacy Policy does not apply to those sites. We encourage you to read their privacy policies before providing any personal information.

Changes to This Policy

We may update this policy from time to time. Material changes will be announced via a notice on our website or by email. The date at the bottom of this page reflects the most recent revision.

Contact Us

For any privacy-related questions, requests, or complaints:

SoulxDoll
Email: privacy@soulxdoll.com

Last updated: July 2026